Question 1

What is MIDEO?

Accepted Answer

MIDEO stands for My Informed Decision on VidEO.

We are proud to provide life-saving and evidence-based technology that was formulated from a scientific body of research called the TRIAD (The Realistic Interpretation of Advance Directives).

MIDEO is a video advance directive as well as a video medical order for life sustaining treatment that is in your own words and has been formulated to translate your wishes into clinical understanding. MIDEO translates your wishes into language medical providers can understand.

MIDEO can also collate existing advance directives and supplement them with video.

Question 2

How is the MIDEO card created?

Accepted Answer

MIDEO is created through a facilitated medical evaluation with a licensed medical provider or through our self-guided process. From that evaluation, a medical prescription for your care is created. It is then recorded and placed on our secure servers. We utilize ID cards called MIDEO ID cards and ask that they be kept in your purse or wallet to be with you in case of an emergency. You can also access your MIDEO through our app for iPhone and Android so your advance directive is accessible in any medical emergency.

Question 3

How do I know what to say in my advance medical directive video recording for MIDEO?

Accepted Answer

We'll guide you through the whole MIDEO process. The only preparation you need to do beforehand is to gather the necessary medical information that you need to provide at the time of the evaluation and to make sure your appearance at the time of the evaluation is how you wish to appear in your video. We will review your wishes before the video recording begins and you will have a script to read from.

Question 4

How is MIDEO different from an advance directive or other type of medical order?

Accepted Answer

Other advance directives are written on paper. MIDEO is tech-based , accessible both by QR code and from the MIDEO App. Paper is nothing more than a guess by a medical stranger. MIDEO combines directional text on the ID card combined with technology that allows for the rapid retrieval of your video explaining your wishes in real time. It's the most highly accurate form of advance directive or medical order in the world. Research shows that written advance directive forms are misinterpreted. A MIDEO video advance directive leaves no room for misinterpretation.

Question 5

How is MIDEO accessed?

Accepted Answer

MIDEO is accessed via a QR code on your medical ID card or through the MIDEO app.

When a medical professional scans the code or opens the app, your video advance directive, written documents, and medical preferences are available instantly. This ensures the right care decisions can be made quickly.

MIDEO makes it easy for doctors who don’t know you to learn how you want to be treated during medical emergencies because they can pull up your video advance directive to hear your wishes in your own words.

Question 6

Is MIDEO covered by insurance?

Accepted Answer

MIDEO is covered by most major commercial insurance plans. Also, many Managed Medicare and Medicare with supplemental insurance plans have covered the cost of MIDEO in full or for a co-pay. Currently, MIDEO is covered by Medicare in 13 states plus the District of Columbia, with more states to be added soon.

Question 7

Where is the MIDEO Advance Directive stored?

Accepted Answer

MIDEO advance directives are safely stored on encrypted servers. MIDEO servers have the highest levels of security for your protection. These servers allow the video advance directive to be secure and retrievable in seconds anywhere, any time to ensure you receive the right care at the right time. Everything is completely HIPAA compliant.

Question 8

Where do I go to have my MIDEO created?

Accepted Answer

We see patients in person in our offices and nationally via telemedicine. We are always evaluating medical practices in various parts of the United States. Contact us to see if we have a clinician in your area or if you'd like to schedule your telehealth appointment.

Question 9

Is MIDEO legally binding?

Accepted Answer

Yes, MIDEO is a legally binding advance care directive paired with video.

Because advance directive rules vary by state, MIDEO guides you through the correct steps for your location.

MIDEO doesn’t replace the legal paperwork. Instead, it completes it. You’ll sign a state-compliant advance directive form, and MIDEO stores it alongside your video so your wishes are clear and easy to follow at the bedside.

Question 10

Is MIDEO HIPAA compliant?

Accepted Answer

Yes, MIDEO is HIPAA compliant. Your data is encrypted, access is controlled, and only authorized viewers can see your advance directive. You decide who can access your MIDEO, and you can update or revoke sharing at any time.

Question 11

What is advance care planning?

Accepted Answer

Advance care planning is a voluntary conversation with a physician or other qualified health care professional (QHP) about your health care wishes. This applies if you become unable to make your own medical decisions. MIDEO takes it one step further and helps you record your video advance directive in your own words so there is no ambiguity and healthcare providers know how you want to be treated in an emergency.

Question 12

Why do I need advance care planning?

Accepted Answer

Because no one can predict when a medical emergency will happen. Advance care planning helps ensure that your treatment preferences are known before a crisis occurs. Without a plan, family members may be forced to make difficult decisions under pressure, often without knowing what you would have wanted. MIDEO makes your wishes clear through a video advance directive that medical providers can access instantly.

Question 13

What is a health care agent, and why do I need one?

Accepted Answer

A health care agent is someone you trust to know you well enough to make the decisions you would make, or follow your directions if you can't speak for yourself. While making your MIDEO advance directive takes away much of the ambiguity, it's still important to designate an agent because today's hospital clinicians often don't personally know you or your preferences. Show them your MIDEO video so they know exactly what you want if you experience a medical emergency.

Question 14

Who can be a health care agent?

Accepted Answer

Common choices include spouses, partners, parents, children, siblings, doulas, or a close friend. During your MIDEO appointment, we will ask if you currently have a health care agent.

Question 15

Do advance directives and MIDEO require witnesses?

Accepted Answer

Yes. Advance directives and MIDEO require witnesses. As part of the MIDEO process, you can send your MIDEO to two witnesses to sign remotely, so they do not need to be present while you create your MIDEO. We'll help guide you through these steps and any additional requirements for the state you live in.

Question 16

Why do my existing advance directives need to be organized and in video form?

Accepted Answer

Research shows paper-based advance directives can be misinterpreted up to 80% of the time. Organizing your documents within MIDEO also improves accessibility because most people don't carry their paper living will everywhere they go. MIDEO can be pulled up by medical providers when it's needed. Also, because your wishes are in your own words, medical professionals are less likely to misinterpret what you want during a medical emergency.

Question 17

How long does the MIDEO process take?

Accepted Answer

Physician/APP-guided MIDEO appointments typically range from 45–90 minutes, depending on age and health complexity. Some people complete the process in as little as 30 minutes. However, you can take as long as you need and you will never feel rushed. Ask as many questions as you want and feel free to do as many takes as needed for your video advance directive.

Question 18

Does MIDEO need to be updated?

Accepted Answer

MIDEO should be revalidated every one to five years. Health conditions, contact information, health care agents, and other details can change, so updates help keep everything current. If you experience any change in your medical status, such as being diagnosed with a chronic condition, you should schedule a MIDEO update. Another reason you might want to update your MIDEO is if you are scheduling major surgery or a stint in a rehabilitation facility.

Question 19

How easy is it to complete MIDEO?

Accepted Answer

MIDEO uses the MIDEO Patient Portal, accessible in common browsers (e.g., Chrome, Safari, Firefox). The portal includes educational materials to guide users through the process and help them understand what they’re creating and why it matters. You can get started at app.mideohealth.com.

If you don’t feel comfortable with the self setup or have questions, we also offer a physician directed option. With this option, you can either come into our office and work with a MIDEO physician directly or set up a telehealth appointment where we can guide you.

Question 20

Can I complete MIDEO by myself?

Accepted Answer

Yes. MIDEO offers a self-guided process that you can complete on your own, at your convenience. Select the Self-Guided option at product selection.

Question 21

What do I need to bring or prepare for my appointment?

Accepted Answer

Before your appointment you'll complete your registration call with the concierge team. If you have existing documents like a living will, health care power of attorney, POLST/MOST, or similar, send them to info@mideohealth.com. On the day of your appointment, bring: Photo ID Medication list Contact information for your primary care physician/preferred hospital/attorney A computer (if it's a telemedicine visit)

Question 22

Is help available during the process?

Accepted Answer

Yes. The Physician-Guided package includes a fully facilitated appointment with a concierge team member, minimizing technical burden so you can focus on the medical consult. Technical support is also available at 844-MIDEO-4U or info@mideohealth.com.

Question 23

Can I share MIDEO with my family?

Accepted Answer

Yes. If you have a spouse or someone who serves as your health care agent (and vice versa), you can complete your MIDEO together during the same appointment. Just make sure both of you register during the registration call.

Once completed, you can share your MIDEO with family and friends.

Question 24

How much does it cost?

Accepted Answer

A $99 setup fee for the Self-Guided package and a $349 setup fee for the Physician-Guided package. Insurance/Medicare can be billed for possible coverage. MIDEO also charges a $9.99 annual fee that is waived for the first year; it can be waived by scheduling a yearly follow-up visit billed to insurance/Medicare. Everything we offer is HSA/FSA eligible.

Frequently Asked Questions About MIDEO^®

MIDEO stands for My Informed Decision on VidEO.

MIDEO is created through a facilitated medical evaluation with a licensed medical provider or through our self-guided process.

We’ll guide you through the whole MIDEO process.

Other advance directives are written on paper.

MIDEO is accessed via a QR code on your medical ID card or through the MIDEO app.

MIDEO is covered by many major commercial insurance plans.

MIDEO advance directives are safely stored on encrypted servers.

We see patients in person in our offices and nationally via telemedicine.

Yes, MIDEO is a legally binding advance care directive paired with video.

Yes, MIDEO is HIPAA compliant.

Advance care planning is a voluntary conversation with a physician or other qualified health care professional (QHP) about your health care wishes.

Because no one can predict when a medical emergency will happen.

A health care agent is someone you trust to know you well enough to make the decisions you would make, or follow your directions if you can’t speak for yourself.

Common choices include spouses, partners, parents, children, siblings, doulas, or a close friend.

Yes. Advance directives and MIDEO require witnesses.

Research shows paper-based advance directives can be misinterpreted up to 80% of the time.

Physician/APP-guided MIDEO appointments typically range from 45–90 minutes, depending on age and health complexity.

MIDEO should be revalidated every one to five years.

Questions?

Frequently Asked Questions About MIDEO®

Questions?

Frequently Asked Questions About MIDEO^®