Patrick Dolak
Head of Product and Operations, MIDEO & MIDEO Health
Patrick Dolak leads product and operations at MIDEO, where he helps turn a patient-safety mission into a real-world platform patients can use and clinicians can trust. Born and raised in Erie, Pennsylvania, Patrick brings a mix of hands-on technical experience, healthcare operations leadership, and UX-minded product thinking..
Since joining Dr. Ferdinando Mirarchi in 2021, Patrick has helped guide MIDEO’s evolution from a paper-based operation into an integrated medical practice supported by a modern patient platform. His work focuses on onboarding, workflows that scale under volume, security and compliance, and a product experience that is easy to use for patients across all ages and abilities.
What Patrick Does at MIDEO
Patrick is responsible for ensuring MIDEO projects and platform initiatives are executed with consistency, accuracy, and compliance, all while keeping the experience simple for patients and practical for clinical use. His role spans:
- Product strategy and implementation planning
- Operational execution and fulfillment
- Vendor and partner coordination
- Practice operations and payer-related logistics
- Security, documentation, and process development to support enterprise readiness
- Cross-functional alignment with development, compliance, finance, legal, and marketing stakeholders
Building a Platform People Can Actually Use
Patrick’s product approach was shaped early by years supporting educators and systems through real-world technology challenges. That perspective carried directly into MIDEO’s patient-facing experience, especially the goal of keeping usability high for people who may be stressed, unfamiliar with telehealth, or navigating complex family situations.
As MIDEO grew, Patrick helped steward major transitions and platform milestones, including the move to an electronic medical record, scaling patient onboarding, and aligning operational standards through acquisition and organizational change.
Contributions That Shaped the MIDEO Experience
Patrick has headed a wide range of product and operational enhancements aimed at improving accessibility, security, and real-world retrievability. Examples include advancing the MIDEO card ecosystem, expanding access methods, and supporting infrastructure improvements tied to security and compliance readiness.
His work has also supported initiatives to broaden awareness of video-based advance directives across clinical and professional audiences, helping MIDEO show up credibly in spaces ranging from emergency medicine to estate planning.
Background & Education
Patrick earned his degree in English with a minor in Legal Studies from Duquesne University. While studying, he built his technical foundation working in IT environments and later gained exposure to healthcare research and HIPAA-adjacent work through consulting projects. This unique skill set has become central to how he helps MIDEO translate a complex concept into a platform people can use quickly during a medical emergency.
Outside of Work
Patrick enjoys the outdoors year-round. He loves boating and kayaking in the summer, skiing in the winter, and is an avid hiker and roller-blader. He also loves traveling and exploring new places, and he’s a proud pet parent to two golden retrievers and two cats. He’s a lifelong Pennsylvanian and comes from a family of educators.